Shipping policy
Thank you for shopping with Tattrak. Most Tattrak products are designed, produced, packed, and shipped from our facility in Athens, Alabama.
Production & Processing Time
Many Tattrak products are produced in-house and may be made to order.
Most orders are prepared for shipment within approximately 2–4 business days. During product launches, convention preparation, holidays, or periods of unusually high order volume, processing may take up to 7 business days.
Processing time is separate from carrier transit time.
If an order contains a preorder, custom item, limited-release product, or another item with a stated production timeline, the longer production timeline may apply to the entire order unless otherwise noted.
United States Shipping
Standard shipping within the United States is based on the merchandise subtotal of the order:
$0–$74.99: $15
$75–$149.99: $25
$150–$249.99: $35
$250 and above: $45
Tattrak selects the carrier and shipping service that best fits the size, weight, destination, and packaging requirements of each order.
Orders may ship through UPS, USPS, FedEx, or another available carrier.
Most domestic shipments arrive within approximately 3–5 business days after fulfillment, but carrier transit times are estimates and are not guaranteed.
Large, oversized, unusually shaped, wholesale, custom, or multi-package orders may require separate shipping arrangements or additional freight charges.
International Shipping
Tattrak ships internationally to select countries and regions.
International shipping rates are based on the destination and merchandise subtotal and are displayed at checkout when service is available.
Tattrak may select the carrier and shipping service that best fits the size, weight, destination, customs requirements, and packaging needs of the order.
Some large, oversized, wholesale, or multi-package international orders may not qualify for standard international checkout rates and may require shipping or freight to be quoted separately.
Duties, VAT, Taxes & Import Fees
International shipping charges paid to Tattrak do not include VAT, customs duties, import taxes, brokerage fees, disbursement fees, or other charges imposed by the destination country, customs authority, or shipping carrier, unless explicitly stated otherwise at checkout.
Any applicable duties, taxes, customs charges, brokerage fees, or other import-related fees are the responsibility of the recipient.
These charges may be collected by the carrier or local customs authority before or at the time of delivery.
Tattrak does not control these charges and cannot guarantee the amount that may be assessed.
Customers are responsible for understanding the import requirements that apply in their country before placing an order.
Customs Information
International orders may require customs documentation describing the products, value, country of origin, and applicable tariff or HS classification.
Tattrak will declare shipments accurately and will not alter customs values, mark purchases as gifts, or intentionally misrepresent package contents in order to reduce import charges.
Refused, Abandoned or Unclaimed International Shipments
Customers are responsible for accepting delivery and paying any duties, VAT, taxes, brokerage fees, customs charges, or other import fees associated with their shipment.
If an international shipment is refused, abandoned, unclaimed, or returned to Tattrak because applicable import charges were not paid, the original shipping charge is non-refundable.
If the package is returned to Tattrak, eligible merchandise may be considered for a refund only after the shipment has been physically received and inspected.
Any return shipping charges, customs fees, brokerage fees, carrier charges, storage fees, or other costs incurred by Tattrak as a result of the refused or unclaimed shipment may be deducted from the merchandise refund.
Items that are otherwise non-refundable or final sale remain subject to Tattrak's Refund Policy.
Tattrak is not responsible for merchandise refunds on packages that are refused, abandoned, destroyed, seized, or otherwise not returned to Tattrak.
Customs & International Delivery Delays
International shipments may be delayed by customs processing, inspections, import restrictions, local carrier operations, weather, or other circumstances outside Tattrak's control.
Customs delays do not qualify an order for a refund of shipping charges.
Tattrak is not responsible for delays caused by customs authorities or other government agencies.
Tracking
Once your order has been shipped, tracking information will be sent to the email address or contact information provided with the order.
Please allow up to 24 hours after label creation for tracking information to begin updating.
In some cases, international tracking may update less frequently after a shipment leaves the United States or transfers to a destination-country carrier.
Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
Tattrak is not responsible for delays, failed deliveries, or additional carrier charges caused by incorrect, incomplete, or outdated address information supplied by the customer.
If you notice an address error before your order ships, contact us as soon as possible. We will attempt to update the address, but changes cannot be guaranteed once an order has entered fulfillment.
If a package is returned because of an incorrect or incomplete customer-provided address, additional shipping charges may be required before the order is reshipped.
Returned-to-Sender Packages
If a package is returned to Tattrak as undeliverable, unclaimed, refused, or because of an address issue, we will contact the customer when possible.
Reshipping charges are the responsibility of the customer unless the return resulted from an error by Tattrak.
Original shipping charges are non-refundable once a shipment has been tendered to the carrier.
Lost Packages
If tracking stops updating for an extended period or a package appears to be lost in transit, contact Tattrak so we can review the shipment and, when appropriate, open a carrier claim or investigation.
Carrier investigations may require additional time before a replacement or other resolution can be issued.
Tattrak cannot guarantee replacement or reimbursement until the carrier's investigation and applicable shipping protection process have been completed.
Packages Marked as Delivered
If tracking shows that a package was delivered but you cannot locate it, first check:
- Around the delivery location
- With household members, neighbors, reception desks, mailrooms, or building management
- With the shipping carrier
Carriers sometimes mark shipments as delivered shortly before the package is physically available.
If the package still cannot be located after checking with the carrier, contact Tattrak and we will help review the shipment where possible.
Tattrak is not responsible for theft or loss occurring after a carrier confirms successful delivery to the address provided by the customer.
Damaged Shipments
If an order arrives damaged, contact us within 7 days of delivery.
Please include:
- Your order number
- Clear photos of the damaged product
- Photos of the shipping box or packaging
- Photos of any visible carrier damage
Please retain the original packaging until the issue has been resolved, as the carrier may require it for a shipping claim.
We will review the damage and determine the appropriate resolution in accordance with our Refund Policy and any applicable carrier claim.
Missing or Incorrect Items
If your order arrives with an incorrect or missing item, contact us as soon as possible with your order number and details of the issue.
If Tattrak made an error while fulfilling the order, we will work to correct it.
Split Shipments
Some orders may be shipped in more than one package due to product size, packaging requirements, inventory availability, or carrier limitations.
If your order is split into multiple packages, you may receive more than one tracking number.
Wholesale & Large Orders
Wholesale, distributor, unusually large, oversized, or multi-carton orders may require freight or shipping to be billed separately after packing.
Shipping costs for these orders may be based on the final carton count, dimensions, weight, destination, and carrier service selected.
Any quoted merchandise total does not include freight unless freight is specifically shown on the order or invoice.
Shipping Rates & Carrier Changes
Tattrak reserves the right to update shipping rates, available destinations, carriers, services, and shipping methods at any time.
If a technical error results in an obviously incorrect shipping charge, Tattrak may contact the customer before fulfillment to resolve the issue.
Questions
If you have questions about your order or shipment, contact us at:
Tattrak
Athens, Alabama
United States